REFUND POLICY

Refund policy for the use of the robertlanz.com platform

 

 

1) Right of withdrawal when purchasing artwork or NFT from the Platform Operator (Own Business)

 

If the User is a consumer pursuant to Section 13 of the German Civil Code (i.e., a natural person who concludes the purchase contract for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity), the User shall be entitled to a right of revocation with respect to the purchase contract between the User and the Platform Operator in accordance with the following provisions. In the case of purchase contracts that have as their object works of art to be produced or edition purchases, there is no right of revocation.

 

 

Cancellation policy for the purchase of physical works of art except for works of art to be manufactured

 

Cancellation policy

 

Right of withdrawal

 

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

 

To exercise your right of revocation, you must send us

 

Robert Lanz
Hobrechtstrasse 76
12057 Berlin
Germany

 

E-Mail-Adresse: mail@robertlanz.com

Impressum: https://robertlanz.com/imprint/

 

by means of a clear declaration (e.g., a letter sent by mail, fax, or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.

 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

 

Consequences of the revocation

 

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to us or to in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

 

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 5,000 EUR.

 

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

 

 

Cancellation policy for digital artwork and NFT

 

Cancellation policy

 

Right of withdrawal

 

You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of revocation, you must send us

 

Robert Lanz
Hobrechtstrasse 76
12057 Berlin
Germany

 

E-Mail-Adresse: mail@robertlanz.com

Impressum: https://robertlanz.com/imprint/

 

by means of a clear declaration (e.g., a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.

 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

 

Consequences of the revocation

 

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to us in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

 

You shall bear the direct costs of returning the goods.

 

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

 

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).

 

– To Robert Lanz, Hobrechtstrasse, 12057 Berlin, Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date

 

(*) Delete where not applicable.

 

 

 

 

2) Right of withdrawal when purchasing artwork from the artist (Agency Business)

 

If the User is a consumer pursuant to Section 13 of the German Civil Code (i.e., a natural person who concludes the purchase contract for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity), the User shall be entitled to a right of revocation with respect to the purchase contract between the User and the artist in accordance with the following provisions. In the case of purchase contracts that have as their object works of art to be produced or edition purchases, there is no right of revocation.

 

 

Cancellation policy for the purchase of physical works of art except for works of art to be manufactured

 

Cancellation policy

 

Right of withdrawal

 

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

 

To exercise your right of revocation, you must send the artists agent,

 

Robert Lanz
Hobrechtstrasse 76
12057 Berlin
Germany

 

E-Mail-Adresse: mail@robertlanz.com

Impressum: https://robertlanz.com/imprint/

 

by means of a clear declaration (e.g., a letter sent by mail, fax, or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. Alternatively, you also may send such clear declaration to the artist in order to exercise your right of revocation. You will find the contact details on the back of your receipt.

 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

 

Consequences of the revocation

 

If you revoke this contract, Robert Lanz shall reimburse you all payments they have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by Robert Lanz), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, Robert Lanz will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. Robert Lanz may refuse repayment until they have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to Robert Lanz in any case no later than within fourteen days from the day on which you notify them of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

 

You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 5,000 EUR.

 

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

 

 

Cancellation policy for digital artwork and NFT

 

Cancellation policy

 

Right of withdrawal

 

You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of revocation, you must send

 

Robert Lanz
Hobrechtstrasse 76
12057 Berlin
Germany

 

E-Mail-Adresse: mail@robertlanz.com

Impressum: https://robertlanz.com/imprint/

 

by means of a clear declaration (e.g., a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 


Consequences of the revocation

 

If you revoke this contract, Robert Lanz shall reimburse you all payments they have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by Robert Lanz), without undue delay and no later than within fourteen days from the day on which Robert Lanz received the notification of your revocation of this contract. For this repayment, Robert Lanz will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. Robert Lanz may refuse repayment until they have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to Robert Lanz in any case no later than within fourteen days from the day on which you notify them of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

 

You shall bear the direct costs of returning the goods.

 

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).

 

– To Robert Lanz, Hobrechtstrasse, 12057 Berlin, Germany
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date

 

(*) Delete where not applicable.